The Fabulous Fox
Fox Stage Looking Out
FAQs
 

EVENTS & TICKETING
I heard that [insert name] is coming to the Fox. Why isn't it on your website?
When do tickets for [insert show here] go on sale?
My child is [insert age here] -- does he/she need a ticket?
I got my tickets, and my seats aren't together. Why not?
Can I get Fox Theatre gift certificates?
How do I redeem a Fox Theatre gift certificate?
Do you have a mailing list?
What if there is inclement weather?

GETTING TO THE FOX
How do I get to the Fox Theatre?
How far is the nearest MetroLink station?
How do I get a taxi after the show?

ATTENDING THE FOX 
Does the Fox Theatre have a dress code?
Are cameras allowed in the theatre?
What items are prohibited in the theatre?
Is smoking permitted in the Fox?
What can you tell me about the organ in the theatre?
What time does the lobby open?
Are snacks and beverages available for purchase?
Are nuts sold on the premises?
Do you have a lost and found? 
What happens if I arrive late to my show?

BEFORE AND AFTER THE SHOW

What hotels are near you? I'd like one within walking distance.
What restaurants are in the area? Can we walk to them from the Fox?
Do you have any package deals with hotels/restaurants?

Got a question that's not answered here? Send it to us!

I heard that [insert name] is coming to the Fox. Why isn't it on your website?
We do not list shows on our website until they are confirmed and announced. Sometimes dates are published on performers' and fans' web sites before everything is finalized with the venue. We will not be able to provide any information on a possible upcoming event until it is confirmed and announced, at which time the information will be posted on the website.

When do tickets for [insert show here] go on sale?
We often announce shows and post them on this web site before an on-sale date has been determined. As soon as the on-sale date is announced, it will be posted here on the show’s information page. Broadway shows running two weeks or less generally go on sale six to eight weeks before the performance dates, and extended-run shows generally go on sale twelve to sixteen weeks before the performance dates. On-sale dates for concerts vary.

My child is [insert age here] -- does he/she need a ticket? 
All patrons, regardless of age must have a ticket for admittance unless otherwise specified in the event description. We strongly recommend that children under the age of 5 not attend shows other than those designated as toddler friendly. Some shows contain mature content, language or themes. See individual show pages on this site for content advisories. Please note in order to assure the best possible experience for all patrons, anyone making a disturbance during a show will be asked to leave – no matter what their age.

I got my tickets, and my seats aren't together. Why not?
The Fox Theatre seating is numbered, as theatre seating often is, with the odd-numbered seats on the left side of the house, and the even-numbered seats on the right. Here is a breakdown of the theatre seat numbers:

All sections are numbered with the lowest number nearest the center.

ON THE ORCHESTRA LEVEL:

The center sections (3 and 4) are three digit numbers beginning at 101 or 102. They number outward (101-127 and 102-128).

Sections 2 and 5 begin again with one and two digit numbers beginning at 1 or 2. They number outward and continue across the aisles to sections 1 and 6. Not all rows end with the same seat numbers, however. Row M, for instance, numbers 1 through 25 in section 2, and then 29-43 in section 1. Row AA numbers 1-27 in section 2, and then 29-49 in section 1.

The orchestra pit, when available, has rows 1 through 5 or 6 (depending on the show), and numbers in the same manner as the center sections (three digit numbers), continuing with three digit numbers across the aisles to sections 2 and 5 of the pit.

IN THE BALCONY:

The lower balcony, middle balcony and upper balcony all number in the same manner as the orchestra sections.

The Mezzanine is a bit different, as it has seven sections instead of six. Sections 3, 2 and 1 are numbered with one and two digit numbers, from 1 outward. Sections 5, 6 and 7 are numbered in the same manner, but with even numbers, beginning on seat number 2. Mezzanine section 4 numbers from right to left (as you face the stage) with three digit numbers, from 101 through 114, using both odd and even numbers.

To see a detailed seating chart click here .  To see a view from your seat, click here.


Can I get Fox Theatre gift certificates?

Yes! You'll find them here . They're also available through MetroTix Charge-By-Phone 314 534-1111, and in person at the Fox Box Office.

How do I redeem a Fox Theatre gift certificate?
Fox Theatre gift certificates MUST be redeemed at the Box Office. We recommend redeeming your gift certificates in person at the box office if at all possible, as you'll be able to be more selective in which seating you get, though it is possible to redeem them by mail. To redeem your gift certificates by mail, enclose the gift certificates along with a note stating what you want to order. Be sure to include a phone number where you can be reached. Please note that when redeeming gift certificates by mail there is a $2.50 service charge per ticket. There is no service charge to redeem them at the box office in person. If the ticket total is more than the amount the gift certificates will cover, you can enclose a check or credit card info (card number, expiration date, name on card and authorized signature) for the difference. If the ticket total is less than the gift certificate amount, you'll receive the difference in another gift certificate. Mail all of this information to:

Fox Theatre Box Office
531 N. Grand Blvd
St. Louis MO 63103

For ticket pricing and availability, visit the MetroTix website or call MetroTix at 314-534-1111 or 800-293-5949.

Do you have a mailing list?
The Fox Theatre does have an email mailing list. You can register for it here. Announcements will be sent periodically about newly scheduled shows, on-sale dates, and such. You can also register for the "My MetroTix" mailings on the MetroTix home page...check the box to receive the weekly newsletter, and you'll receive announcements of most Fox shows. And if you click the box to receive special offers, you'll receive information from time to time on internet pre-sales and discounts for some Fox shows.

What if there is inclement weather?
Performances at the Fox are not cancelled due to weather conditions.  As long as the actors are on stage and able to perform, the show will go on.  Because tickets are not refundable or exchangeable after purchase, we do encourage everyone to travel safely and provide themselves with extra travel time in the event of inclement weather.

How do I get to the Fox Theatre?
You'll find directions here .

How far is the nearest MetroLink station?
There is a MetroLink station on Grand just south of Highway 40, about 5 city blocks from the theatre. While it is within walking distance, for safety we recommend that for evening events you drive or take a taxi.

How do I get a taxi after the show?
If there are no taxis waiting in front of the theatre after the show, the front door security staff will be happy to call for one. Please be aware that taxi service in St. Louis is sporadic, at best.

Does the Fox Theatre have a dress code?
The Fox Theatre does not have a dress code, and you will see a wide range of dress at most events. Dress for Broadway Series shows generally ranges from business casual to suits and dresses, while concerts tend to be more casual. There are many exceptions, and it often depends on the performers...for instance, appropriate attire for a Marilyn Manson concert will be much different than for an Irish Tenors concert. While we recommend you wear something in which you are comfortable, we've found that most prefer to err on the side of too dressy rather than too casual. The event description will include information on suitable dress if the event is formal.

Are cameras allowed in the theatre?
PERSONAL PHOTOGRAPHY IS NEVER ALLOWED IN THE AUDITORIUM FOR BROADWAY SHOWS.  However, personal photography is allowed for concerts and other events only if the show or artist permits.  For events allowing cameras into the theatre, Fox policy is as follows:  only non-professional, point-and-shoot type cameras will be allowed.  No SLRs or DSLRs, no cameras with detachable lenses, video cameras, or professional quality cameras will be allowed to enter the venue.  Cameras not allowed in will need to be returned to the patron’s vehicle prior to entering the building.  When allowed, photography taken by patrons is limited to a small number of still pictures taken for personal use only.  No video recording is allowed at any time, including video clip recording on personal cameras or phones.  Pictures may not be sold or used commercially in any way. 

What items are prohibited in the theatre?
The security of our patrons while providing an enjoyable guest experience has always been of the utmost importance at the Fox Theatre. As such the following items are prohibited in the theatre:
  • SLRs, DSLRs, video cameras, professional cameras and cameras with detachable lenses.
  • Lasers, glass bottles and any other item that in management’s discretion could be used to cause harm or injury to other guests, staff and performers.
  • Food and beverages brought in from outside the theatre.
Please Note: All persons and bags are subject to search for these items. Any such items found will need to be removed from Fox property before admittance will be allowed.

Is smoking permitted in the Fox?
The Fox Theatre is smoke free. Smoking of any kind (including electronic cigarettes) is prohibited anywhere in the theatre.

What can you tell me about the organ in the theatre?
There are currently two organs in the Fox Theatre -- the 4/36 "Mighty Wurlitzer" in the main auditorium, and the smaller 2/11 Wurlitzer in the lobby.

There were only five organs built to the specifications of the original Wurlitzer 4/36 Special designed for New York's Paramount Theatre on Times Square.The original was installed in the Paramount Theatre and the other four in the Fox Theatres in St. Louis, Detroit, Brooklyn and San Francisco. The Paramount organ is now located at the Century II Center in Wichita, Kansas. The Brooklyn organ was moved to the Cardinal Music Palace in Fort Wayne, Indiana, and in 1986 was relocated to the Johnson Residence in Gig Harbor, Washington. The San Francisco Fox Theatre was demolished in 1963 and the contents were sold. Frank Lanterman bought the organ and installed it in his La Cañada home. It later became the property of the City of Glendale, and was placed in storage. It was sold to Disney/Buena Vista Pictures and restored before being installed in the El Capitan Theatre in Hollywood . The St. Louis and Detroit organs are still in their respective theatres. These organs have been popularly referred to as the "Crawford Special," likely due to the fact that renowned organist Jesse Crawford reached the apex of his career while playing this instrument. For a 1969 article by Douglas Marion on this subject, based on an interview with Mr. Crawford, click here .

The Fox Theatre St. Louis organ is the Wurlitzer company's Opus 1997, known as the 4/36 Fox Special. The organ's ornate console, containing four 61-note keyboards, a 32-note pedal board and 348 stop tabs, was installed on a lift that could raise it from the basement to stage level. All 2580 of the pipes -- winded by a 480-volt, 50hp blower in the basement -- were installed in seven cavernous chambers behind plaster grilles at the auditorium's third- through fifth-story levels. Keeping the pipes company in the chambers are a 52 inch upright player piano, two sets of chimes, two marimbas, three xylophones, a glockenspiel, a snare drum, castanets, a set of tuned sleigh bells, a Klaxon car horn, clopping horse hooves, a fire gong, a Chinese gong, a surf machine and a 13-note set of tuned tympani drums.

The 2/11 Wurlitzer in the lobby is not original to the Fox Theatre (the original Moller organ was sold, and is now located in a church in southern Illinois). Originally a 2/8 organ installed in the Majestic Theatre in East St. Louis in 1930, it was installed in the Fox Theatre during the renovation in the early 1980s. It is owned and maintained by the St. Louis Theatre Organ Society.

You can find more information on the organs of the Fox Theatre at the St. Louis Theatre Organ Society website and at the American Theatre Organ Society website .

What time does the lobby open?
The lobby opens one hour prior to showtime. The auditorium generally opens for seating 30 minutes prior to showtime, although that can vary, depending on when the stage crew is prepared for the house to open.

Are snacks and beverages avalible for purchase?
Yes, our concession stands are open at every performance, with various snacks and beverages for sale including alcoholic beverages.

Are nuts sold on the premises?
Yes, we roast almonds, pecans and cashews in cinnamon on the premises daily.

Do you have a lost and found?
Yes, you may call our receptionist at 314 534-1678, Monday-Friday 9am-5pm to ask if we've found your item.

What happens if I arrive late to my show?
The late seating policy is determined on a show-by-show basis as soon as the producers make their own requirements known to us. Generally for Broadway shows, there is a seating hold of anywhere from 5 to 20 minutes once the show begins during which time you will be allowed to:
   a. Stand at the back of the orchestra floor seating in the promenade (if permitted by the show) to watch the stage.
   b. When standing at the back of the orchestra is not allowed (which occurs occasionally when characters make their entrance from the rear) then you will be held in the lobby where monitors of the stage are available for viewing.
   c. If your seating is on the upper levels, you will be taken to the area on that floor where a monitor is available for viewing the stage.
When a pre-determined point in the show is reached (as set by the producer) you will then be seated.
To assure that you do not miss anything, please allow enough time to arrive at the theatre and be seated before the performance starts.

What hotels are near you? I'd like one within walking distance.   
There is a now a Bed & Breakfast, The Grand Center Inn   and a boutique hotel, Hotel Ignacio ,   within walking distance of the Fox Theatre.  Many other hotels are a short drive away.  Click here  for a partial listing of nearby hotels. Click here    for a map of hotel locations.

What restaurants are in the area? Can we walk to them from the Fox? 

There are several restaurants in the Grand Center area   around the Fox Theatre. Click here   for a restaurant map. For more information, we recommend visiting the Sauce Magazine   or Feast   websites.

Do you have any package deals with hotels/restaurants?

Rarely. If package deals are offered for an event, details will be included in the event description.  Here's a list of area hotels .

 

 
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