FAQs

EVENTS & TICKETING

I heard that an event is coming to the Fabulous Fox. Why isn’t it on your website?

We do not list shows on our website until they are confirmed and announced. Sometimes dates are published on performers’ and fans’ web sites before everything is finalized with the venue. We will not be able to provide any information on a possible upcoming event until it is confirmed and announced, at which time the information will be posted on the website.

When do tickets go on sale?

We often announce shows and post them on this web site before an on-sale date has been determined. As soon as the on-sale date is announced, it will be posted on the show’s information page. Broadway shows generally go onsale in the fall after the sale of the full six-show U.S. Bank Broadway series ticket package, and extended-run shows generally go on sale twelve to sixteen weeks before the performance dates. On-sale dates for concerts vary.

My child is [insert age here]. Does he/she need a ticket?

All patrons, regardless of age must have a ticket for admittance unless otherwise specified in the event description. We strongly recommend that children under the age of 5 not attend shows other than those designated as toddler friendly. Some shows contain mature content, language or themes. See the individual show pages for the content advisories. Please note, in order to assure the best possible experience for all patrons, anyone making a disturbance during a show will be asked to leave – no matter what their age.

I got my tickets, and my seats aren’t together. Why not?

The Fabulous Fox Theatre seating is numbered with the odd-numbered seats on the left side of the house, and the even-numbered seats on the right side of the house. Here is a breakdown of the theatre seat numbers:

All sections are numbered with the lowest number nearest the center.

ON THE ORCHESTRA LEVEL: 
The center sections (3 and 4) are three digit numbers beginning at 101 or 102. They number outward from the center aisle (101-127 and 102-128). 
Sections 2 and 5 begin again with one and two digit numbers beginning at 1 or 2. They number outward and continue across the aisles to sections 1 and 6. Not all rows end with the same seat numbers, however. Row M, for instance, numbers 1 through 25 in section 2, and then 29-43 in section 1. Row AA numbers 1-27 in section 2, and then 29-49 in section 1.

The orchestra pit, when available, has rows 1 through 5 or 6 (depending on the show), and numbers in the same manner as the center sections (three digit numbers), continuing with three digit numbers across the aisles to sections 2 and 5 of the pit.

IN THE BALCONY: 
The lower balcony, middle balcony and upper balcony all number in the same manner as the orchestra sections. 
The Mezzanine is a bit different, as it has seven sections instead of six. Sections 3, 2 and 1 are numbered with one and two digit numbers, from 1 outward. Sections 5, 6 and 7 are numbered in the same manner, but with even numbers, beginning on seat number 2. Mezzanine section 4 numbers from right to left (as you face the stage) with three digit numbers, from 101 through 114, using both odd and even numbers.

To see a detailed seating chart click here . To see a view from your seat, click here.

Can I get Fabulous Fox Theatre gift card?

Yes! You’ll find them HERE. They’re also available through MetroTix by phone (314) 534-1111, and in person at the Fox Box Office.

How do I redeem a Fabulous Fox Theatre gift certificate?

Your Fox Theatre Gift Card is redeemable through The Fox's exclusive ticket agent - MetroTix, over the phone at (314) 534-1111, online at MetroTix.com or in person at the Fox Theatre Box Office.  You will need the full 21 digit card number and the 4 digit pin number to finalize your transaction over the phone or online. 

Your Fox Theatre Gift Certificate is redeemable at the Fox Theatre Box Office in person or by mail. To redeem your gift certificates by mail, enclose the gift certificates along with your completed order form. Be sure to include a phone number where you can be reached and your address so we may mail the tickets to you (time permitting). Please note, when redeeming gift certificates by mail there is a $5.00 service charge per ticket. There is no service charge to redeem them at the box office in person. If the ticket total is more than the amount the gift certificates will cover, you can enclose a check or credit card info for the difference. If the ticket total is less than the gift certificate amount, you’ll receive the difference in a Fox Theatre Gift Card.

  • Mail all of this information to:
    Fabulous Fox Theatre Box Office 
    531 N. Grand Blvd 
    St. Louis MO 63103

For ticket pricing and availability, visit MetroTix.com or call MetroTix at (314) 534-1111 or (800) 293-5949.

Do you have a mailing list?

The Fabulous Fox Theatre does have an email mailing list. You can register for it HERE. Announcements will be sent periodically about newly scheduled shows, on-sale dates, discounts and more.

What if there is inclement weather?

Performances at the Fabulous Fox are not cancelled due to weather conditions. As long as the actors are on stage and able to perform, the show will go on. Because tickets are not refundable or exchangeable after purchase, we do encourage everyone to travel safely and provide themselves with extra travel time in the event of inclement weather.

GETTING TO THE FABULOUS FOX

How do I get to the Fabulous Fox Theatre?

You’ll find directions HERE.

How far is the nearest MetroLink station?

There is a MetroLink station on Grand just south of Highway 40, about 5 city blocks from the theatre. While it is within walking distance, for safety we recommend that for evening events you drive or take a taxi.

How do I get a taxi after the show?

If there are no taxis waiting in front of the theatre after the show, the front door security staff will be happy to call for one. Please be aware that taxi service in St. Louis is sporadic.

ATTENDING THE FABULOUS FOX

Where do I enter the Fox Theatre?

Please enter the Fox through the brass doors on Grand, an accessible entrance is available on Washington. The Fabulous Fox Theatre lobby opens one hour prior to show time, and the auditorium normally opens for seating 30 minutes prior to show time.

Does the Fabulous Fox Theatre have a dress code?

The Fabulous Fox Theatre does not have a dress code, and you will see a wide range of dress at most events. Dress for Broadway shows generally ranges from business casual to suits and dresses, while concerts tend to be more casual. The event description will include information on suitable dress if the event is formal.

Are cameras allowed in the theatre?

PERSONAL PHOTOGRAPHY IS NEVER ALLOWED IN THE AUDITORIUM FOR BROADWAY SHOWS. However, personal photography is allowed for concerts and other events only if the show or artist permits. For events allowing cameras into the theatre, Fabulous Fox policy is as follows: only non-professional, point-and-shoot type cameras will be allowed. No SLRs or DSLRs, no cameras with detachable lenses, video cameras, or professional quality cameras will be allowed to enter the venue. Cameras not allowed in will need to be returned to the patron’s vehicle prior to entering the building. When allowed, photography taken by patrons is limited to a small number of still pictures taken for personal use only. No video recording is allowed at any time, including video clip recording on personal cameras or phones. Pictures may not be sold or used commercially in any way.

What items are prohibited in the theatre?

The security of our patrons while providing an enjoyable guest experience has always been of the utmost importance at the Fabulous Fox Theatre. As such the following items are prohibited in the theatre:

  • Firearms and weapons of any kind.
  • Lasers, glass bottles and any other item that in management’s discretion could be used to cause harm or injury to other guests, staff and performers.
  • Food and beverages brought in from outside the theatre.
  • SLRs, DSLRs, video cameras, professional cameras and cameras with detachable lenses.

Please Note: All persons and bags are subject to search for these items. Any such items found will need to be removed from Fabulous Fox property before admittance will be allowed.

Is smoking permitted in the Fabulous Fox?

The Fabulous Fox Theatre is smoke free. Smoking of any kind (including electronic cigarettes) is prohibited anywhere in the theatre.

What can you tell me about the organ in the theatre?

There are currently two organs in the Fabulous Fox Theatre — the 4/36 “Mighty Wurlitzer” in the main auditorium, and the smaller 2/11 Wurlitzer in the lobby.

There were only five organs built to the specifications of the original Wurlitzer 4/36 Special designed for New York’s Paramount Theatre on Times Square.The original was installed in the Paramount Theatre and the other four in the Fox Theatres in St. Louis, Detroit, Brooklyn and San Francisco. The Paramount organ is now located at the Century II Center in Wichita, Kansas. The Brooklyn organ was moved to the Cardinal Music Palace in Fort Wayne, Indiana, and in 1986 was relocated to the Johnson Residence in Gig Harbor, Washington. The San Francisco Fox Theatre was demolished in 1963 and the contents were sold. Frank Lanterman bought the organ and installed it in his La Cañada home. It later became the property of the City of Glendale, and was placed in storage. It was sold to Disney/Buena Vista Pictures and restored before being installed in the El Capitan Theatre in Hollywood . The St. Louis and Detroit organs are still in their respective theatres. These organs have been popularly referred to as the “Crawford Special,” likely due to the fact that renowned organist Jesse Crawford reached the apex of his career while playing this instrument.

The Fabulous Fox Theatre St. Louis organ is the Wurlitzer company’s Opus 1997, known as the 4/36 Fox Special. The organ’s ornate console, containing four 61-note keyboards, a 32-note pedal board and 348 stop tabs, was installed on a lift that could raise it from the basement to stage level. All 2580 of the pipes — winded by a 480-volt, 50hp blower in the basement - were installed in seven cavernous chambers behind plaster grilles at the auditorium’s third through fifth-story levels. Keeping the pipes company in the chambers are a 52 inch upright player piano, two sets of chimes, two marimbas, three xylophones, a glockenspiel, a snare drum, castanets, a set of tuned sleigh bells, a Klaxon car horn, clopping horse hooves, a fire gong, a Chinese gong, a surf machine and a 13-note set of tuned tympani drums.

The 2/11 Wurlitzer in the lobby is not original to the Fabulous Fox Theatre (the original Moller organ was sold, and is now located in a church in southern Illinois). Originally a 2/8 organ installed in the Majestic Theatre in East St. Louis in 1930, it was installed in the Fabulous Fox Theatre during the renovation in the early 1980s. It is owned and maintained by the St. Louis Theatre Organ Society.

You can find more information on the organs of the Fabulous Fox Theatre at the St. Louis Theatre Organ Society website and at the American Theatre Organ Society website.

What time does the lobby open?

The lobby opens one hour prior to showtime. The auditorium generally opens for seating 30 minutes prior to showtime, although that can vary, depending on when the stage crew is prepared for the house to open.

Are snacks and beverages available for purchase?

Yes, our concession stands are open at every performance, with various snacks and beverages for sale including alcoholic beverages.

Curtain Call Lounge is also open before, after and during shows. 

Are nuts sold on the premises?

Yes, we roast almonds, pecans and cashews in cinnamon on the premises daily.

Do you have a lost and found?

Yes, you may call our receptionist at (314) 534-1678, Monday-Friday 9am-5pm to ask if we’ve found your item.

What happens if I arrive late to my show?

The late seating policy is determined on a show-by-show basis as soon as the producers make their own requirements known to us. Generally for Broadway shows, there is a seating hold of anywhere from 5 to 20 minutes once the show begins during which time you will be allowed to: 

  • Stand at the back of the orchestra floor seating in the promenade (if permitted by the show) to watch the stage. 
  • When standing at the back of the orchestra is not allowed (which occurs occasionally when characters make their entrance from the rear) then you will be held in the lobby where monitors of the stage are available for viewing. 
  • If your seating is on the upper levels, you will be taken to the area on that floor where a monitor is available for viewing the stage. 

When a pre-determined point in the show is reached (as set by the producer) you will then be seated. 
To assure that you do not miss anything, please allow enough time to arrive at the theatre and be seated before the performance starts.

BEFORE AND AFTER THE SHOW

What hotels are near you? I’d like one within walking distance.

There is a new a Bed & Breakfast, The Grand Center Inn and a boutique hotel, Hotel Ignacio , within walking distance of the Fabulous Fox Theatre. Many other hotels are a short drive away. Click HERE for a map of hotel locations.

What restaurants are in the area? Can we walk to them from the Fabulous Fox?

There are several restaurants in the Grand Center area. Click HERE for a complete list.

Do you have any package deals with hotels/restaurants?

Rarely. If package deals are offered for an event, details will be included in the event description. 

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