Downloading Your Mobile Tickets to your Smartphone
You will receive an email from online@metrotix.com letting you know your tickets are ready for download in MY ACCOUNT. If you do not see this message in your inbox, be sure to check your spam/junk folder. Please check the event page for each show to determine if there is a delivery delay.
We recommend you download your tickets to your smartphone's wallet immediately. If there are changes to your event (new date, different event time, etc.), your mobile tickets will automatically update with the new information.
CLICK HERE to download your tickets directly from your Fabulous Fox account.
For more information about the ALL-IN-1 Season Ticket Pass, CLICK HERE.
Tap "Add to Apple Wallet" (iPhone) or "GPay/WALLET Save to phone" (Android). Tap ADD when presented with your ticket. Repeat this for each ticket in your order.
iPhone |
Android |
 |
 |
 |
 |
When you arrive at the theatre, before approaching the doors, open your Wallet app and select your tickets. Each ticket has a unique QR code that will be scanned on entry. If you have more than one ticket, your smartphone's wallet will group them by event date. Simply swipe through them one at a time for scanning. Be sure your phone is set to full brightness for easiest scanning.
iPhone |
Android |
 |
 |
 |
 |
Apple Account Binding
Please note: Apple Account Binding will begin with tickets in July of 2026 and for the 2026-2027 Broadway Season. Ticketing remains the same as it currently is through June 2026.
Apple Users, your mobile tickets are getting more secure. Account binding adds security to your mobile tickets by binding them to your Apple ID. This prevents unauthorized sharing while keeping the same easy entry experience you're used to.
For a How To Guide on Apple Account Binding click here.
Transferring Tickets
If sharing tickets with a friend, eligible tickets must be officially transferred through MY ACCOUNT.
Troubleshooting
Troubleshooting:
Occasionally, you may download a ticket and not see it appear in your mobile wallet. If this happens, scroll to the very bottom of your wallet and click the "EXPIRED PASSES" button. Your valid ticket may be appearing in this location in error. Click on the ticket with the valid QR code and then click "UNHIDE" to move it to your main wallet.
If you click your ticket link but a previously ordered ticket appears instead, please try clearing your browser cookies. If you still experience this error, open your ticket link with a different browser. For example, if you are opening the link in Chrome, open it instead in Safari.
If you need assistance, please contact MetroTix at (314)534-1111 or online@metrotix.com. The Fox Box Office will be open for each performance if you need assistance upon arrival.